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In Finland, domestic marketplaces and online stores can gain a competitive advantage from the following values: local products, reliability, and responsibility of Finnish-language service.In foreign

The most common measures for the customer service are Service level, NPS and additional sales. Service Level can include e.g. how much of the calls

Today a good customer service must meet the customer’s needs by being approachable around the clock. Naturally, the phone service is less often open 24

There are around 20 million people shopping online in the Nordic countries. We as Mixtra are specialized to help companies’ entry and succeed in these

“In Finland, 34.7 percent of respondents consider face-to-face transactions to be the most personal, but the phone comes right after with a good 30 percent.

There are several reasons why TV advertising is still popular in Finland: High TV penetration: Finland has a high TV penetration rate, with most households

Customer service and customer experience can determine the success of your company or your brand, and the importance grows even bigger when you enter a

Finland is an exciting prospect for many e-commerce players planning to expand their business to the Nordic market. What the Finnish consumers lack in volumes

As we know, Finns appreciate websites and service in their own language. Localization is not just removing language barriers by translating texts in your website or contents in your social media channels.

1. Google is the most important source of information when Finnish people are online shopping So, make sure your website content, SEO & SEM marketing